Internal communication
Chat
DMs, channels, groups
Chat is organisation-scoped, so every workspace has its own conversation list, member presence, and message history. Use it for internal team communication without leaving the CRM.
Conversation types
Start direct messages, create channels, or open group conversations with members from the same organisation. Your first available conversation opens automatically when you land in Chat.
Working inside chat
Chat supports live unread counts, online presence, replies, pinned messages, member management, and file uploads. If you need a separate communication space for a practice team, use Chat inside that second organisation rather than your live one.